Checkmarx

Premium Support 

Improve security outcomes and maximize return on investment with proactive technical support. 

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Rapid Technical Support 

Quickly and efficiently address security challenges with the help of an escalation manager, personalized assistance, and responses to critical issues within two hours. 

1

Quickly and efficiently address security challenges with the help of an escalation manager, personalized assistance, and responses to critical issues within two hours. 

Tailored Customer Success 

Benefit from proactive monitoring of metrics and usage, periodic business reviews, environment reviews for optimal performance, and roadmap reviews to align your strategy with evolving needs.  

2

Benefit from proactive monitoring of metrics and usage, periodic business reviews, environment reviews for optimal performance, and roadmap reviews to align your strategy with evolving needs.  

Proactive Assistance 

Leverage Checkmarx technical experts for troubleshooting assistance, knowledge transfer sessions, recommendations on alternative presets to cater to diverse security requirements, and more. 

3

Leverage Checkmarx technical experts for troubleshooting assistance, knowledge transfer sessions, recommendations on alternative presets to cater to diverse security requirements, and more. 

Compare Premium Support

Table’s title or description
Service description Service description Standard Support  Premium support
Support Service 
Support Service  Service level  Automated Personalized 
Standard Prioritized 
Root cause analysis oversight  not yes
Support Team 
Support Team  Escalation manager  not yes
Technical Support Response Time 
Technical Support Response Time  P1 (Critical)  6 hours  2 hours 
P2 (Severe Impact)  12 hours 4 hours
P3 (Minor Impact)  2 business days  2 business days 
Coverage  Working hours, business days  24/7
Productivity Booster 
Productivity Booster  Customer success  not yes Personalized
Proactive AppSec metrics & usage  Partial  yes
Periodic business review  not yes
Environment reviews  not yes
Roadmap reviews  Partial  yes
Proactive Technical & Operational Support 
Proactive Technical & Operational Support  Business hour support & standard SLAs not yes
24/7 support availability not yes
Customer success Not personalized  yes
Customer success not yes

Talk to an AppSec Expert

Take the Next Step in Your AppSec Journey

Whether you’re looking for personalized support, a one-time services engagement, or fully managed service, see how we can help improve your AppSec program. 

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